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Privacy Policy

Your privacy matters to us. This policy explains what information we collect, why, and the rights you have over it.

Last updated: June 2026

Who we are

Our Agents ("we", "us", "our") is an estate agency based at Tower Buildings, 9 Oldgate, Morpeth, Northumberland, NE61 1PY. We are the data controller responsible for your personal data. This policy applies to information we collect through this website, by phone, email, WhatsApp, or in person.

Information we collect

We may collect and process the following:

  • Contact details — your name, email address, phone number and postal address.
  • Property information — details about a property you are selling, buying, or enquiring about.
  • Search preferences — the areas, price ranges and property types you register an interest in.
  • Identity & financial information — where required by law, such as anti-money-laundering (AML) checks.
  • Technical data — limited information about your device and how you use our website (see our Cookie Policy).

How we use your information

We use your personal data to:

  • Respond to your enquiries and provide our estate agency services.
  • Arrange valuations, viewings and property alerts you have requested.
  • Progress a sale or purchase, including liaising with solicitors and other parties.
  • Meet our legal obligations, including identity and AML checks.
  • Send you service updates and, where you have consented, marketing about relevant properties and services.

Our lawful bases

We rely on one or more of the following lawful bases under UK GDPR: your consent; the performance of a contract with you; our legitimate interests in running and marketing our business; and compliance with our legal obligations.

Sharing your information

We never sell your data. We may share it with trusted parties who help us deliver our services — such as conveyancers, mortgage advisers, photographers and IT providers — and with regulators or authorities where the law requires. Any partner handling your data is required to keep it secure and use it only for the agreed purpose.

How long we keep it

We keep personal data only for as long as necessary for the purposes set out above, or to meet legal and regulatory requirements (for example, AML records are retained for at least five years).

Your rights

Under UK data protection law you have the right to access, correct, erase, restrict or object to our use of your personal data, and the right to data portability. Where we rely on consent, you can withdraw it at any time. To exercise any right, contact us using the details below.

Security

We use appropriate technical and organisational measures to protect your information against loss, misuse and unauthorised access.

Complaints

If you have a concern, please contact us first so we can put things right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Contact us

Questions about this policy or your data? Email hq@ouragents.co.uk, call 01670 613203, or write to us at Tower Buildings, 9 Oldgate, Morpeth, NE61 1PY.

This policy is provided for general information and does not constitute legal advice. Please review it with a qualified professional before publication.